> For the complete documentation index, see [llms.txt](https://aphid-ai.gitbook.io/aphid-ai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aphid-ai.gitbook.io/aphid-ai-docs/aphid-api/example-agentic-workflow.md).

# Example Agentic Workflow

The following example shows how Aphid can autonomously complete a cross-system workflow while maintaining policy and audit controls.

| Step | Agent Action                                                                                                                  | System Interaction                                                                        |
| ---- | ----------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| 1    | User asks: “Review today’s failed orders, identify causes, and open tickets for anything that requires operations follow-up.” | User request enters Aphid through chat, API, or workflow trigger.                         |
| 2    | Agent identifies required data and tools.                                                                                     | Aphid selects order API, CRM connector, ticketing MCP tool, and notification service.     |
| 3    | Agent retrieves failed orders and classifies root causes.                                                                     | Aphid calls third-party order API and internal knowledge base.                            |
| 4    | Agent determines which failures require action.                                                                               | Policy engine checks thresholds, customer priority, and allowed actions.                  |
| 5    | Agent creates tickets for approved cases.                                                                                     | Aphid calls ticketing MCP tool with structured ticket fields.                             |
| 6    | Agent sends summary to operations.                                                                                            | Aphid posts the result to email, Slack, Teams, CRM, or dashboard.                         |
| 7    | Audit record is created.                                                                                                      | Logs include user request, data sources, tool calls, outcomes, exceptions, and approvals. |


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